FLOMIVA Privacy Notice

Who we are

FLOMIVA (SHENZHEN) SPORTING GOODS CO., LTD. (“FLOMIVA”, “we”) operates this website and decides how business inquiries are handled. For privacy questions or requests, contact [email protected].

What information we collect

Depending on the inquiry form and what you provide, we may process your name, business email, company or studio name, country or region, inquiry type, products and project requirements, and optional quantity or phone/WhatsApp details. We may also process technical and security information needed to operate and protect the website and inquiry form, such as IP address and browser or connection signals.

Please do not submit payment-card information, government identification numbers, passwords, health information or other sensitive personal information through an inquiry form.

How we use information

We use inquiry details to understand and respond to your request, prepare a quotation, discuss product or project feasibility, and follow up on that request. We use limited technical information to operate the website and prevent spam, abuse and service failures. We do not use inquiry details for unrelated marketing unless we later obtain any consent required by law.

Service providers and inquiry handling

When the production form is enabled, the information you submit is sent to FLOMIVA’s Cloudflare Worker. The Worker validates the request and Turnstile anti-abuse token, applies request limits, and sends an inquiry email to [email protected] through NetEase Enterprise Mail using encrypted SMTP. The email address you provide is used as the reply-to address.

We use Cloudflare for website hosting, form processing and Turnstile, and NetEase Enterprise Mail for the inquiry mailbox and SMTP delivery. These providers process information as needed to provide their services.

The Worker is designed not to save inquiry bodies in a database or intentionally write inquiry fields to application logs. Cloudflare may process technical and security information to provide hosting, Worker and Turnstile services. Cloudflare states Turnstile does not access, store or transmit form entries as part of its anti-abuse challenge; the Worker separately receives the inquiry so FLOMIVA can respond.

International processing

Cloudflare and NetEase may process information in locations where they or their service providers operate, including locations outside your country. Where applicable law requires additional notice, safeguards or consent for an international transfer, FLOMIVA will provide the required information and take the required steps.

Retention

For an inquiry that does not become an order or continuing business relationship, FLOMIVA reviews and deletes or de-identifies the inquiry email and working copies 12 months after the last meaningful contact.

Records needed for an order, legal obligation or dispute may be kept separately, with restricted access and a separate purpose and retention period.

FLOMIVA does not plan routine mailbox backups for inquiry messages. NetEase’s backup and recoverable-deletion behavior has not been verified, so FLOMIVA cannot guarantee deletion from the service provider’s backups.

Your rights and requests

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information, or to withdraw consent where processing relies on consent.

To make a request, contact [email protected] and describe your inquiry and the request. We may need to verify your identity and may rely on applicable legal exceptions.

Security and changes

We use measures intended to protect inquiry information, including encrypted website transport, server-side input and anti-abuse checks, restricted mailbox access and limiting requested information to the business inquiry. No internet transmission or storage method can be guaranteed completely secure.

We may update this notice when our website, inquiry handling or legal obligations change. The effective date above will identify the current version. Contact [email protected] with questions.